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We aim to provide quality dentistry in a caring, professional atmosphere. Please read Aevitas Dentistry policies below that ensure we give you the best care possible.

Information gathering

Dylan Yung and Shirley Wan use an electronic registration system to gather and update information about our patients. Peter Colenbrander uses paper forms.

It is very important for us to have accurate information about medical history/ medications to ensure we protect you, as this can have implications for your dental treatment.

Financial and credit

Estimated costs and treatment may vary due to clinical issues which may arise during treatment; you will be advised of changes to the treatment plan or costs before the next stage of treatment.

All services must be paid for immediately following each appointment. We accept payment in the form of cash, EFTPOS, Visa, MasterCard, American Express and Southern Cross Easy claim. Peter Colenbrander’s practice does not accept American Express.

If you have financial restrictions relating to your treatment please advise us prior to the commencement of your treatment.

Where agreed payment terms have not been met, debt collection and/or legal proceedings may follow. A late payment fee of $50 will be invoiced to accounts with outstanding balances. If an account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal to 25% of the unpaid portion of the price & other legal & recovery costs not covered by the fee, but not less than $50. The account may also be recorded on the credit information database held by Marshall Freeman Collection Agency.

Interest at 2% monthly and bank costs, will be charged on any overdue payments and uncleared cheques.

Cancellation Policy

Cancelling or failing to appear for an appointment can mean we are unable to utilise that time to help another patient in need. We require 48 hours’ notice if you need to reschedule an appointment. If this notice is not given, you may incur a late cancellation fee of $85.

Modification to Treatment Plan

At Aevitas we aim to provide you with the best possible treatment. However due to the nature of the biological disease processes that we treat we are unable to guarantee that all treatment we are providing will be successful in all situations.

In the event that treatment does not meet desired outcomes, we may advise you to see a specialist who will undertake further care of your condition and do so at their normal professional schedule of fees. Any remedial care provided by us in the event of failure of treatment will be provided at a reduced cost wherever possible.

While we can appreciate the frustrations that come with treatment that is not as desired, please understand that the conditions we often treat are in many instances due to many years of progressive deterioration of the health of a tooth and or gums and the consequences of such deterioration are not always avoidable by the care we provide. We do promise that we will always do our best with the situation that presents itself when we see you and will keep you informed throughout the treatment process.

Treatment Consent

A number of procedures require specific consent. If consent is needed for your treatment we will help you understand why it is needed and provide information to help you make an informed decision. In some cases, we will need you to sign a consent form before commencement of treatment.

Health and Disability Consumer Rights

Your rights as a health care consumer are covered by the Health and Disability Consumers rights. Aevitas Dentistry supports these rights and wishes to act accordingly. If you have any concerns related to your treatment or costs please discuss these with us.

You are not entitled to a refund if treatment fails due to clinical risks explained in advance of treatment and to which you have consented.

Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.

Variations to Aevitas Dentistry policies may occur and we will notify you of any changes in our reception area and on our website.